Achieving the Perfect Order isn’t Just for Santa Claus
My friends Joe Tillman and Kate Vitasek have written a <A HREF=”http://www.dcvelocity.com/articles/20091201order_fulfillment_perfection/”> very timely article</A> discussing the “perfect order.” What they point out is that, while service providers may have “perfect order fulfillment” as their goal, you won’t get there if you don’t have as <B>your</B> measure of perfection the same measure as your customer.
They do use a very timely approach, expressing the perfect order in terms that would satsify Ralphie, from the Christmas movie classic “A Christmas Story