My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling
Category: Commentary
Customer Service/Recovery at it’s Best with Medtronic!
(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to
We are sooooo close…
We are so close. I have decided it is time for me to talk about my vision of portable or handheld devices. But first, a
Adam Baldwin–Blogs Worth Reading! (and he is on Twitter, @adamsbaldwin)
I wanted to take a few minutes and point out that Adam S Baldwin, actor, is also a blogger. But not just any blogger. He
Digital Book Readers (Kindle?) in Academia (an outline of thoughts)
This post is from my “Archives of Incomplete Thoughts” but I wanted to share them with you all… I have been pondering for a while
One Christmas Post
My brother tends to write far more about the Christmas holiday, and Christmas, than I. I suspect it is because he is a Priest. But
Academics blogging anonymously? Are we being academics, then?
UPDATE: Thanks to Nathan Rein (see comments) for making me realize that my title is misleading. The discussion started with blogging under anonymity, but my
My thoughts on “On-Line Presence”
My brother and one of his colleagues have been having a discussion about handling online “identities” or “personalities.” I really enjoyed my brother’s comments about
So, just who DOESN’T use the Internet?
The New York Times has the story, Broadband Now! So Why Don’t Some Use It? where they ask the question “Why not?” So for those
Connections, Content, and Context: Lessons from #INFORMS09 and #TLT09
This week I am attending the 2009 INFORMS “Annual Meeting.” This is more of a Symposium, or a Conference, than a “meeting” with nearly 70
