My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling
Tag: customer service
Customer Service/Recovery at it’s Best with Medtronic!
(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to
Bye Bye Hulu (and NBC, and FOX, and…)
Many of you know I bought an AppleTV and immediately hacked it to allow me to watch TV shows. This involved installing Boxee, and then
Best Foot Forward (and insert in mouth)
Remember Storming Media? I wrote about them in the previous post. You will recall they resell government reports to you for which you have already
Facebook Capitulates
The pressure worked on Facebook (Again.) According to this story in the New York Times, Facebook has once again made a change, angered their users,
