My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling UPS to tell them to return a shipment to sender. My brother writes: A birthday...

(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to blog weekly on service experiences they have had, and relate and assess that experience as...

Many of you know I bought an AppleTV and immediately hacked it to allow me to watch TV shows. This involved installing Boxee, and then using that open source software to stream Hulu.  Well, this week Hulu says they were...

Remember Storming Media?  I wrote about them in the previous post. You will recall they resell government reports to you for which you have already paid as a taxpayer.  They do this, and provide no remuneration to the authors, even...

The pressure worked on Facebook (Again.) According to this story in the New York Times, Facebook has once again made a change, angered their users, and then have to backtrack. =========== The word choices are interesting.  Facebook talks about the...