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Tag: customer service

Commentary ServiceOps Supply Chain

UPS reports a 5 y.o. called to “Return to Sender” #FAIL

January 23, 2010January 23, 20107 min read

My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling

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carriers, customer service, customers, mngmt523, receivers, Service Operations, shippers, Supply Chain, transportation, UPS
Business Commentary Education

Customer Service/Recovery at it’s Best with Medtronic!

January 19, 20103 min read

(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to

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customer service, insulin pumps, medtronic, mngmt523, ServiceOps
Business Commentary

Bye Bye Hulu (and NBC, and FOX, and…)

February 21, 20092 min read

Many of you know I bought an AppleTV and immediately hacked it to allow me to watch TV shows. This involved installing Boxee, and then

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boxee, boycott, customer service, customers, hulu, networks, service, suppliers, tv
Business Commentary

Best Foot Forward (and insert in mouth)

February 19, 2009February 19, 20092 min read

Remember Storming Media?  I wrote about them in the previous post. You will recall they resell government reports to you for which you have already

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customer service, missteps, service, Storming Media, Verizon
Business Commentary

Facebook Capitulates

February 18, 20092 min read

The pressure worked on Facebook (Again.) According to this story in the New York Times, Facebook has once again made a change, angered their users,

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Business, customer service, customers, Facebook, policies, terms of service, TOS

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