Articles Posted in the " mngmt523 " Category

  • UPS reports a 5 y.o. called to “Return to Sender” #FAIL

    UPS reports a 5 y.o. called to “Return to Sender” #FAIL

    My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling UPS to tell them to return a shipment to sender. My brother writes: A birthday...


  • Customer Service/Recovery at it’s Best with Medtronic!

    Customer Service/Recovery at it’s Best with Medtronic!

    (I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to blog weekly on service experiences they have had, and relate and assess that experience as...


  • Best and Worst Service Stories

    Best and Worst Service Stories

    I would love to have you share YOUR best and worst service stories here.  I hope to use them with my course in Service Operations, and will certainly give attribution! Especially for the “Best Service” stories! So-go to the comments,...


  • The “magic” of the Magic Pan restaurant

    **UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe machine!  Start here to find the recipes I suppose most, if not all of you dear readers are not old...