UPS reports a 5 y.o. called to “Return to Sender” #FAIL
My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o.
Read MoreWhere my thoughts and your eyes (and now ears!) collide
My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o.
Read More(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the
Read MoreI would love to have you share YOUR best and worst service stories here. I hope to use them with
Read More**UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe
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