My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling UPS to tell them to return a shipment to sender. My brother writes: A birthday...

(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to blog weekly on service experiences they have had, and relate and assess that experience as...

I would love to have you share YOUR best and worst service stories here.  I hope to use them with my course in Service Operations, and will certainly give attribution! Especially for the “Best Service” stories! So-go to the comments,...

**UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe machine!  Start here to find the recipes I suppose most, if not all of you dear readers are not old...