mngmt523 – The Professor's Notes

The Professor's Notes

Where my thoughts and your eyes (and now ears!) collide

Commentary ServiceOps Supply Chain

Steve Brady January 23, 2010January 23, 2010 2 Comments carriers, customer service, customers, mngmt523, receivers, Service Operations, shippers, Supply Chain, transportation, UPS

UPS reports a 5 y.o. called to “Return to Sender” #FAIL

My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o.

Business Commentary Education

Steve Brady January 19, 2010 1 Comment customer service, insulin pumps, medtronic, mngmt523, ServiceOps

Customer Service/Recovery at it’s Best with Medtronic!

(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the

Business Commentary Education ServiceOps

Steve Brady January 19, 2009 2 Comments Business, mngmt523, ServiceOps, stories

Best and Worst Service Stories

I would love to have you share YOUR best and worst service stories here.Â I hope to use them with

Business ServiceOps

Steve Brady January 21, 2008July 15, 2014 204 Comments cooking, crepes, Magic Pan, mngmt523, Service Operations

The “magic” of the Magic Pan restaurant

**UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe