Customer Service at National Monuments (and everywhere!)
PROCESS MANAGEMENT:I just returned from a cross-country trip helping my son move to Colorado Springs. Â We made a nice trip
Read MoreWhere my thoughts and your eyes (and now ears!) collide
PROCESS MANAGEMENT:I just returned from a cross-country trip helping my son move to Colorado Springs. Â We made a nice trip
Read MoreLike so many this holiday season I have been doing most of my gift shopping online. I have had a
Read MoreMy brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o.
Read MoreMy friends Joe Tillman and Kate Vitasek have written a <A HREF=”http://www.dcvelocity.com/articles/20091201order_fulfillment_perfection/”> very timely article</A> discussing the “perfect order.” What
Read MoreI would love to have you share YOUR best and worst service stories here. I hope to use them with
Read MoreOver at the blog, Confessions of a Community College Dean, a commenter wrote that Academics of all people should remember
Read More**UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe
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