Customer Service at National Monuments (and everywhere!)
PROCESS MANAGEMENT:I just returned from a cross-country trip helping my son move to Colorado Springs. Â We made a nice trip
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The Professor's Notes
Where my thoughts and your eyes (and now ears!) collide
ServiceOps
Have YOU had an interesting online shopping experience?
Like so many this holiday season I have been doing most of my gift shopping online. I have had a
Read MoreUPS reports a 5 y.o. called to “Return to Sender” #FAIL
My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o.
Read MoreAchieving the Perfect Order isn’t Just for Santa Claus
My friends Joe Tillman and Kate Vitasek have written a <A HREF=”http://www.dcvelocity.com/articles/20091201order_fulfillment_perfection/”> very timely article</A> discussing the “perfect order.” What
Read MoreBest and Worst Service Stories
I would love to have you share YOUR best and worst service stories here. I hope to use them with
Read MoreCan an Anecdote be Data?
Over at the blog, Confessions of a Community College Dean, a commenter wrote that Academics of all people should remember
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The “magic” of the Magic Pan restaurant
**UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe
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