PROCESS MANAGEMENT:I just returned from a cross-country trip helping my son move to Colorado Springs. Â We made a nice trip out of it, taking the
Category: ServiceOps
Have YOU had an interesting online shopping experience?
Like so many this holiday season I have been doing most of my gift shopping online. I have had a few interesting experiences, mostly dealing
UPS reports a 5 y.o. called to “Return to Sender” #FAIL
My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling
Achieving the Perfect Order isn’t Just for Santa Claus
My friends Joe Tillman and Kate Vitasek have written a <A HREF=”http://www.dcvelocity.com/articles/20091201order_fulfillment_perfection/”> very timely article</A> discussing the “perfect order.” What they point out is that,
Best and Worst Service Stories
I would love to have you share YOUR best and worst service stories here. I hope to use them with my course in Service Operations,
Can an Anecdote be Data?
Over at the blog, Confessions of a Community College Dean, a commenter wrote that Academics of all people should remember that the plural of anecdote
The “magic” of the Magic Pan restaurant
**UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe machine! Start here to find
