Articles Posted in the " ServiceOps " Category

  • Customer Service at National Monuments (and everywhere!)

    PROCESS MANAGEMENT:I just returned from a cross-country trip helping my son move to Colorado Springs.  We made a nice trip out of it, taking the time to do some site-seeing along the way, including the St Louis Arch, and the...


  • Have YOU had an interesting online shopping experience?

    Have YOU had an interesting online shopping experience?

    Like so many this holiday season I have been doing most of my gift shopping online. I have had a few interesting experiences, mostly dealing with the shipping aspect of the order. I will be writing about mine soon, but...


  • UPS reports a 5 y.o. called to “Return to Sender” #FAIL

    UPS reports a 5 y.o. called to “Return to Sender” #FAIL

    My brother shared with me a very humorous story, about UPS apparently confabulating a story about his son (5 y.o. at the time) apparently calling UPS to tell them to return a shipment to sender. My brother writes: A birthday...


  • Achieving the Perfect Order isn’t Just for Santa Claus

    Achieving the Perfect Order isn’t Just for Santa Claus

    My friends Joe Tillman and Kate Vitasek have written a <A HREF=”http://www.dcvelocity.com/articles/20091201order_fulfillment_perfection/”> very timely article</A> discussing the “perfect order.” What they point out is that, while service providers may have “perfect order fulfillment” as their goal, you won’t get there...


  • Best and Worst Service Stories

    Best and Worst Service Stories

    I would love to have you share YOUR best and worst service stories here.  I hope to use them with my course in Service Operations, and will certainly give attribution! Especially for the “Best Service” stories! So-go to the comments,...


  • Can an Anecdote be Data?

    Can an Anecdote be Data?

    Over at the blog, Confessions of a Community College Dean, a commenter wrote that Academics of all people should remember that the plural of anecdote is not data. I find this to be a humorous, and in some way, interesting...


  • The “magic” of the Magic Pan restaurant

    **UPDATE** I have added several additional posts. These include some recipes, as well as links to cookbooks and a crepe machine!  Start here to find the recipes I suppose most, if not all of you dear readers are not old...