Over at the blog, Confessions of a Community College Dean, a commenter wrote that
Academics of all people should remember that the plural of anecdote is not data.
I find this to be a humorous, and in some way, interesting quote. I also find myself “engaging” with the quote in ways [...]
Entries Tagged as 'ServiceOps'
Can an Anecdote be Data?
January 22nd, 2008 · 2 Comments · Business, Commentary, Education, Research Methods, ServiceOps
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The “magic” of the Magic Pan restaurant
January 21st, 2008 · 3 Comments · Business, ServiceOps
I suppose most, if not all of you dear readers are not old enough to remember the Magic Pan restaurant. While reading the textbook “Service Management” by Fitzsimmons, I was taken back to the restaurant of my youth, and reminded once again of those wafer-thin crepes, and the delightful fillings that so often filled our [...]
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