This image appears on Facebook every so often, and it makes an appeal to “buying local” by, in part, disparraging the “big chains” as being greedy, and implying that all the money goes out of town. While there is “truth”...

Update:  The Citizen, Bobby Maguire, was given permission to use a 33′ right of way.  In exchange for his use (not ownership) of 1/2 an acre of land, he has voluntarily given to the state 1 full acre, and $15,000....

Transparency has been in the news not only with the occupy movement, but also with penn state following the big scandal.  But what is transparency? Does transparency mean that you tell everyone everything you do and why do it?  bust...

My mother-in-law has a website (jar-jaf.com) where she sells “findings” that are used for making miniature lighting and for jewelry.  The latest she has added is “ojime beads.”  These oriental beads are hand carved in China, shipped to the US...

The pressure worked on Facebook (Again.) According to this story in the New York Times, Facebook has once again made a change, angered their users, and then have to backtrack. =========== The word choices are interesting.  Facebook talks about the...

I would love to have you share YOUR best and worst service stories here.  I hope to use them with my course in Service Operations, and will certainly give attribution! Especially for the “Best Service” stories! So-go to the comments,...