Customer Service/Recovery at it’s Best with Medtronic!
(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the
Read MoreWhere my thoughts and your eyes (and now ears!) collide
(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the
Read MoreI would love to have you share YOUR best and worst service stories here. I hope to use them with
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