Articles Posted in the " ServiceOps " Category

  • Customer Service/Recovery at it’s Best with Medtronic!

    Customer Service/Recovery at it’s Best with Medtronic!

    (I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the course is for students to blog weekly on service experiences they have had, and relate and assess that experience as...


  • Best and Worst Service Stories

    Best and Worst Service Stories

    I would love to have you share YOUR best and worst service stories here.  I hope to use them with my course in Service Operations, and will certainly give attribution! Especially for the “Best Service” stories! So-go to the comments,...