The pressure worked on Facebook (Again.) According to this story in the New York Times, Facebook has once again made a change, angered their users,
Category: Business
Outcome Focused Performance, or Performance Driven Outcomes? (Updated)
I was involved in a research effort where we explored industry “best practices” in achieving “Outcome Focused Performance.” In a nutshell, we were trying to
Best and Worst Service Stories
I would love to have you share YOUR best and worst service stories here. I hope to use them with my course in Service Operations,
Steve Swartz
I accidently deleted the comments of my friend, Steve. I was able to find the log in email, so I want to share with you
An Open Letter to UE Local 1110
I was using stumble! and it took me to a website that asked us to support the Union in their fight. Even provided the words.Â
“Fooled by Randomness”
My eldest daughter gave me the book “Fooled by Randomness” Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets by
Olympics Commercials and Old-style (Obama) Political Ads!
I have really enjoyed most of the commercials during this year’s Olympics in Beijing. Creative, touching, and informative. Take the GE commercials, for instance. They
Who reaps a Windfall? Exxon? Apple? or Obama?
I have written previously about the energy policies of the candidates, and I specifically wrote about the proposals from Obama and Clinton to create a
Technology and Professors
I have been privileged to be witness, and be part of, many of the exciting ways technology can be implemented in the educational process at
iPhone Pricier? Not Really
(iPhone Experience, Pt 2) I had to chuckle. Really. Remember way back when, when I wrote that the iPhone was a bit over-priced, in my
