I would love to have you share YOUR best and worst service stories here. I hope to use them with my course in Service Operations,
Category: Education
New/Social Media in Business Education
I gave a presentation last month to the Advisory Board here on campus for our Business School. I thought I would share the presentation and
Tools and Tutorials for my Students
I have been putting together a document specifically to aid my students in their research, and more importantly in their collaboration. I have pulled as
Seth Godin’s Un-Internship
Wow–talk about game-changers. Seth Godin has a reputation among marketing circles (new and old media types) for shaking things up and helping us see the
Kindle in Education
I received a comment on the previous post, and wanted to share it with those who may not check out the comments.  Please, share your
PODCAST: Students and Civil Liberties
This podcast took off from a conversation a few of us were having in Twitter. Cumberland Valley High School was having another “non-emergency lock down”
“Fooled by Randomness”
My eldest daughter gave me the book “Fooled by Randomness” Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets by
Technology and Professors
I have been privileged to be witness, and be part of, many of the exciting ways technology can be implemented in the educational process at
“Eating your own dog food”
I used that phrase today, over at Dean Dad’s blog and after further reflection, wondered if I had, perhaps, used the phrase incorrectly. You see,
How to Assess Students’ Abilities in Admissions Decisions
Over at his blog, my brother discusses the trend of schools not looking at the SAT scores when making admissions decisions (with his SHC at
