Customer Service/Recovery at it’s Best with Medtronic!
(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the
Read MoreWhere my thoughts and your eyes (and now ears!) collide
(I am currently teaching a Service Operations Management course for our MBA program, and part of the requirements for the
Read MoreThe attentive reader of Kindle News knows that the Kindle (much like the Apple Mac) seems to imply hardware, or
Read MoreAmazon has announced a firmware update for the Kindle 2 and the Kindle DX that enhances battery life, provides native
Read MoreThe New York Times has the story, Broadband Now! So Why Don’t Some Use It? where they ask the question “Why
Read MoreThis week I am attending  the 2009 INFORMS “Annual Meeting.”  This is more of a Symposium, or a Conference, than
Read MoreIn researching stories for our upcoming “Real Tech for Real People” podcast, I came across this story in the Washington
Read MoreI have entered into a new podcasting venture with Tony Pittman (@TonyPittman). We have decided to start talking about tech
Read MoreA few posts back I wrote that Google Voice won’t “Kill Skype” because unlike Skype, Google Voice isn’t what we
Read MoreFaithful reader(s) knows that I rarely post videos, or comics, or other such things. But I couldn’t pass this up.
Read MoreWith all the discussion about the Kindle, the Sony eReader, and other “digital book” devices, it is sometimes hard to
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